{"id":1442,"date":"2025-10-21T16:24:05","date_gmt":"2025-10-21T14:24:05","guid":{"rendered":"https:\/\/carvagocars.com\/frequently-asked-questions\/"},"modified":"2025-11-14T19:32:37","modified_gmt":"2025-11-14T18:32:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/carvagocars.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1442\" class=\"elementor elementor-1442 elementor-637\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf7f02 e-flex e-con-boxed e-con e-parent\" data-id=\"ccf7f02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27e844e elementor-widget elementor-widget-text-editor\" data-id=\"27e844e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>FAQ<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6119631 highlight elementor-widget__width-initial elementor-widget-mobile_extra__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6119631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked <span>Questions<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02d5d08 elementor-widget__width-initial elementor-widget-mobile_extra__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"02d5d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Carvago, you&#8217;ll get clear answers and personal assistance, so you can rent your car carefree and enjoy the island to the fullest. Haven&#8217;t found the answer to your question? Then get in <a href=\"https:\/\/carvagocars.com\/en\/contact\/\">touch<\/a> with us!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2136508 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-n-accordion\" data-id=\"2136508\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3480\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3480\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I am 18 years old. Can I rent a car?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3480\" class=\"elementor-element elementor-element-20e8e00 e-con-full e-flex e-con e-child\" data-id=\"20e8e00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2563964 elementor-widget elementor-widget-text-editor\" data-id=\"2563964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Carvago it is possible to rent a car from the age of 18, provided you have a valid driver&#8217;s license. Up to the age of 23, there is a surcharge. The amount of the surcharge depends on your age. Please feel free to contact us for more information.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3481\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3481\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I pass on an additional driver? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3481\" class=\"elementor-element elementor-element-bef0f17 e-con-full e-flex e-con e-child\" data-id=\"bef0f17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38eda14 elementor-widget elementor-widget-text-editor\" data-id=\"38eda14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Carvago, this is possible! Upon arrival, you can designate several people as drivers. This way not only the main driver is insured, but also a second and third driver. However, it is important that the additional driver also accepts and signs the terms and conditions.    More about this will be told upon arrival.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3482\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3482\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How is my rental car insured? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3482\" class=\"elementor-element elementor-element-2823255 e-con-full e-flex e-con e-child\" data-id=\"2823255\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed148d elementor-widget elementor-widget-text-editor\" data-id=\"7ed148d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All Carvago cars are standard All Risk insured. This insurance covers damage to the vehicle, as long as the cause falls within our terms and conditions. The excess for the All Risk coverage is USD 1,000.00, but can be bought out for only USD 18.00 \/ EUR 15.00 per day.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3483\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3483\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does the pick-up and drop-off service work? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3483\" class=\"elementor-element elementor-element-1159248 e-con-full e-flex e-con e-child\" data-id=\"1159248\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed94fd0 elementor-widget elementor-widget-text-editor\" data-id=\"ed94fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>It is possible to have the rental car delivered to your location. Just let us know your location when booking and we will arrange for the rental car to be delivered and picked up at the agreed day and time. Use the pick-up and drop-off service? Please contact us.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3484\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3484\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Online reservation fails. Now what?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3484\" class=\"elementor-element elementor-element-639dc93 e-con-full e-flex e-con e-child\" data-id=\"639dc93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69c7cbc elementor-widget elementor-widget-text-editor\" data-id=\"69c7cbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are unable to make a reservation online, we ask that you contact us by phone.<\/p><p><strong>Phone number: +599 9 650 1111<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3485\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3485\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What payment methods are there? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3485\" class=\"elementor-element elementor-element-9ce2592 e-con-full e-flex e-con e-child\" data-id=\"9ce2592\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a97ed0b elementor-widget elementor-widget-text-editor\" data-id=\"a97ed0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Carvago it is possible to pay via iDeal, PayPal, Credit Card or Wire Transfer. It is also possible to pay on location, but for this we charge a surcharge of 5% when paying with a Visa, Master or Credit Card. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3486\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3486\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I get in touch quickly? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3486\" class=\"elementor-element elementor-element-beb3b31 e-con-full e-flex e-con e-child\" data-id=\"beb3b31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79fddda elementor-widget elementor-widget-text-editor\" data-id=\"79fddda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you fill in the quotation form or contact us by e-mail, we will respond in most cases within 24 hours. If you want an immediate answer to your question or want to make a reservation for the day itself, we advise you to contact us by phone. <\/p><p><strong>Phone number: +599 9 650 1111<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3487\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3487\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I had an accident with the rental car. And now what?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3487\" class=\"elementor-element elementor-element-301e35c e-con-full e-flex e-con e-child\" data-id=\"301e35c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-531b5c3 elementor-widget elementor-widget-text-editor\" data-id=\"531b5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In all cases, take care of your own safety first! Once you have brought yourself and your party to safety, contact local emergency services. Once emergency services are present and there is no injury or danger, please contact us.  <\/p><p>In case of collisions, please contact Forensys at <strong>9233.<\/strong><\/p><p><strong>Phone number +599 9 650 1111<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3488\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3488\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I change or cancel my reservation? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3488\" class=\"elementor-element elementor-element-cfb5a55 e-con-full e-flex e-con e-child\" data-id=\"cfb5a55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80d8ec3 elementor-widget elementor-widget-text-editor\" data-id=\"80d8ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Changing your reservation is possible up to 48 hours before the start of the reservation.<\/p><p>Canceling your reservation is possible up to 72 hours before the start of the reservation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3489\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3489\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I have car trouble? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3489\" class=\"elementor-element elementor-element-f747729 e-con-full e-flex e-con e-child\" data-id=\"f747729\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f22c5 elementor-widget elementor-widget-text-editor\" data-id=\"76f22c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Have you broken down with your Carvago rental car? Then call +599 9 843 4588. Here we will discuss the situation, your location and provide roadside assistance. The roadside assistance is available 24\/7!   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-34810\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-34810\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What does \"free mileage\" mean? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-34810\" class=\"elementor-element elementor-element-b1602e6 e-con-full e-flex e-con e-child\" data-id=\"b1602e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c934ab elementor-widget elementor-widget-text-editor\" data-id=\"9c934ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Carvago you rent a car with unlimited free mileage. This means that there is no extra charge for the number of kilometers driven during the rental period. The rental car is handed over with a full tank and we expect the rental car to return with a full tank as well, but you are free to decide what distance you travel with the rental car.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-34811\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-34811\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I smoke in a rental car? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><rect x=\"9.5\" y=\"18.85\" width=\"21\" height=\"2.31\" style=\"fill:#02b67b;\"><\/rect><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_1\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\"><circle cx=\"20\" cy=\"20\" r=\"20\"><\/circle><polygon points=\"30.5 18.85 30.5 21.15 21.16 21.15 21.16 30.5 18.85 30.5 18.85 21.15 9.5 21.15 9.5 18.85 18.85 18.85 18.85 9.5 21.16 9.5 21.16 18.85 30.5 18.85\" style=\"fill:#02b67b;\"><\/polygon><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-34811\" class=\"elementor-element elementor-element-2028821 e-con-full e-flex e-con e-child\" data-id=\"2028821\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50ada3d elementor-widget elementor-widget-text-editor\" data-id=\"50ada3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Smoking is <strong>not<\/strong> allowed in Carvago rental cars. If it turns out that you did smoke in the car, we will charge a fine. The car will have to be completely cleaned and the costs for this cleaning will be recovered from the renter.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I am 18 years old. Can I rent a car?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"At Carvago it is possible to rent a car from the age of 18, provided you have a valid driver&#8217;s license. Up to the age of 23, there is a surcharge. The amount of the surcharge depends on your age. Please feel free to contact us for more information.\"}},{\"@type\":\"Question\",\"name\":\"Can I pass on an additional driver?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"At Carvago, this is possible! Upon arrival, you can designate several people as drivers. This way not only the main driver is insured, but also a second and third driver. However, it is important that the additional driver also accepts and signs the terms and conditions.    More about this will be told upon arrival.\"}},{\"@type\":\"Question\",\"name\":\"How is my rental car insured?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All Carvago cars are standard All Risk insured. This insurance covers damage to the vehicle, as long as the cause falls within our terms and conditions. The excess for the All Risk coverage is USD 1,000.00, but can be bought out for only USD 18.00 \\\/ EUR 15.00 per day.\"}},{\"@type\":\"Question\",\"name\":\"How does the pick-up and drop-off service work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It is possible to have the rental car delivered to your location. Just let us know your location when booking and we will arrange for the rental car to be delivered and picked up at the agreed day and time. Use the pick-up and drop-off service? Please contact us.\"}},{\"@type\":\"Question\",\"name\":\"Online reservation fails. Now what?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you are unable to make a reservation online, we ask that you contact us by phone.Phone number: +599 9 650 1111\"}},{\"@type\":\"Question\",\"name\":\"What payment methods are there?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"At Carvago it is possible to pay via iDeal, PayPal, Credit Card or Wire Transfer. It is also possible to pay on location, but for this we charge a surcharge of 5% when paying with a Visa, Master or Credit Card.\"}},{\"@type\":\"Question\",\"name\":\"How do I get in touch quickly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you fill in the quotation form or contact us by e-mail, we will respond in most cases within 24 hours. If you want an immediate answer to your question or want to make a reservation for the day itself, we advise you to contact us by phone. Phone number: +599 9 650 1111\"}},{\"@type\":\"Question\",\"name\":\"I had an accident with the rental car. And now what?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In all cases, take care of your own safety first! Once you have brought yourself and your party to safety, contact local emergency services. Once emergency services are present and there is no injury or danger, please contact us.  In case of collisions, please contact Forensys at 9233.Phone number +599 9 650 1111\"}},{\"@type\":\"Question\",\"name\":\"Can I change or cancel my reservation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Changing your reservation is possible up to 48 hours before the start of the reservation.Canceling your reservation is possible up to 72 hours before the start of the reservation.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I have car trouble?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Have you broken down with your Carvago rental car? Then call +599 9 843 4588. Here we will discuss the situation, your location and provide roadside assistance. The roadside assistance is available 24\\\/7!\"}},{\"@type\":\"Question\",\"name\":\"What does \\\"free mileage\\\" mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"At Carvago you rent a car with unlimited free mileage. This means that there is no extra charge for the number of kilometers driven during the rental period. The rental car is handed over with a full tank and we expect the rental car to return with a full tank as well, but you are free to decide what distance you travel with the rental car.\"}},{\"@type\":\"Question\",\"name\":\"Can I smoke in a rental car?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Smoking is not allowed in Carvago rental cars. If it turns out that you did smoke in the car, we will charge a fine. The car will have to be completely cleaned and the costs for this cleaning will be recovered from the renter.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently Asked Questions At Carvago, you&#8217;ll get clear answers and personal assistance, so you can rent your car carefree and enjoy the island to the fullest. Haven&#8217;t found the answer to your question? Then get in touch with us! I am 18 years old. Can I rent a car? At Carvago it is possible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1442","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/pages\/1442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/comments?post=1442"}],"version-history":[{"count":5,"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/pages\/1442\/revisions"}],"predecessor-version":[{"id":1552,"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/pages\/1442\/revisions\/1552"}],"wp:attachment":[{"href":"https:\/\/carvagocars.com\/en\/wp-json\/wp\/v2\/media?parent=1442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}